Returns & Exchanges
At Alpha-H, we want you to be completely satisfied with your glow. If you are not happy with your purchase, we offer a 30-day return policy for products in their original condition.
Initiate Your Request
Log into your account or use our returns portal with your order number and email address to start the process.
Pack Your Items
Carefully pack the products in their original packaging to ensure they are protected during transit back to our warehouse.
Affix Shipping Label
Download and print your prepaid return shipping label provided by our portal and securely attach it to the outside of your parcel.
Receive Your Refund
Once our team receives and inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing